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October 8, 2019 Service bulletin

Telematics (ivc) service information

Infiniti technical service bulletin ITB19-029 for 2020 Infiniti Q50, 2020 Infiniti QX50 and 2020 Infiniti QX80 and others.

Bulletin number
ITB19-029
Component
Equipment
Summary
TELEMATICS (IVC) SERVICE INFORMATION See ITB12-011 for models built before those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti InTouch Services™ the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.  - A table has been provided on the next page that lists the model and year-specific steps required to successfully configure a TCU after it has been replaced.  - A check OFF sheet has been provided on page 13 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

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