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October 30, 2019 Service bulletin

AVN 5 wide software update voice recognition issue (SA405)

Kia technical service bulletin TSBELE190 for 2020 Kia Soul and 2020 Kia Telluride.

Bulletin number
TSBELE190
Component
Electrical system
Summary
TECHNICAL SERVICE BULLETIN TSBELE190: SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE VOICE RECOGNITION ISSUE (SA405) - This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from January 9, 2019 through September 16, 2019 and Soul (SK3) vehicles produced from November 22, 2018 through September 19, 2019, which may experience inoperative voice recognition when setting a destination

Owners of these vehicles have filed 89 complaints in the electrical category.

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