7-Speed Automatic Transmission (AT) Lock Up Retailer Inventory Retailer Announcement INFINITI is...

Bulletin number

P9331 2019 Q50_Q

Component

Power train

Summary

7-Speed Automatic Transmission (AT) Lock Up Retailer Inventory Retailer Announcement INFINITI is conducting a retailer inventory quality action on to inspect 6 specific 2019 INFINITI Q50 and 43 specific INFINITI QX80 vehicles identified in Service Comm, to inspect the transmission torque converter. Affected vehicles are subject to a stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. What Retailers Should Do PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. P9331.  - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). o Refer to IPSB 15-286 for additional information  - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, sell, loan or trade the specific vehicles in Retailer Inventory subject to this Quality Action. 3. Use the attached procedure to inspect the vehicle:  - If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL MON) increases to 0.4A during steady cruise at or above 25MPH, no further action is necessary  - File a claim for the inspection, and release the vehicle for sale

Owners of these vehicles have filed 6 complaints in the transmission category.