Inside Rearview Mirror Dealer Inventory Detailed Information Nissan is conducting a quality action on 336...

Bulletin number

PM937 2020 Sentr

Component

Visibility

Summary

Inside Rearview Mirror Dealer Inventory Detailed Information Nissan is conducting a quality action on 336 MY2020 Sentra (B18) vehicles identified in Service Comm to inspect the adhesion of the inside rearview mirror attachment and, if necessary, replace the windshield if the mirror detaches. Affected vehicles are subject to stop sale for temporary Quality Assurance (QA) Hold under PC732 and are either currently in dealer inventory or assigned and in transit to the dealer. Nissan is transitioning affected vehicles into this Quality Action campaign ID (PM937). The Quality Hold under PC732 remains in effect for 346 MY2020 Sentra vehicles for a potential crack on the left side of the steering gear housing. Refer to PC732 for additional details. What Dealers Should Do PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles currently in new dealer inventory are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PM937  - New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  - Refer to NPSB 15-460 for additional information  - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to inspect and, if necessary, remedy any vehicles affected by this quality action:  - If the mirror and mounting plate does not detach from the windshield, no repair is needed. - If the inspection result is “NG” (inside rearview mirror and mounting plate detaches):  - Replace the windshield and aim the front camera unit using the procedure outlined in the Electronic Service Manual (ESM).  - Once vehicles have been inspected and, if necessary, remedied dealers may submit the applicable warranty claim for the action performed and the vehicle

Owners of these vehicles have filed 4 complaints in the visibility category.