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February 19, 2020 Service bulletin

Tesla is committed to continuous improvement of the security of its products and advises customers to...

Tesla technical service bulletin SB-20-00-001 for 2012-2018 Tesla Model S and 2015-2018 Tesla Model X.

Bulletin number
SB-20-00-001
Component
Electrical system
Summary
Tesla is committed to continuous improvement of the security of its products and advises customers to always install the latest mobile app and vehicle software releases to remain as secure as possible. On approximately May 1, 2020, the Tesla connectivity network is undergoing enhancements for increased security, reliability, and scalability. In order for vehicles to maintain compatibility with and access to features requiring Tesla network connectivity (such as receiving future over-the-air software updates, accessing the mobile app and associated features, utilizing voice commands, receiving streaming media content, etc.), vehicles must be running software version 2019.40.2.3 or newer.

Owners of these vehicles have filed 1,133 complaints in the electrical category.

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