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April 17, 2020 Service bulletin

Some customers may find that they cannot lock their vehicle when using the touch sensor (shown below) on...

Mazda technical service bulletin 09-016-20-3693 for 2019-2020 Mazda MAZDA3 and 2020 Mazda CX-30.

Bulletin number
09-016-20-3693
Component
Latches/locks/linkages
Summary
Some customers may find that they cannot lock their vehicle when using the touch sensor (shown below) on the front door handle, however, they can unlock the vehicle. This concern may occur after the vehicle has been recently washed and water has accumulated around the touch sensor, resulting in temporarily lowering the sensitivity of the capacitor sensor. To eliminate this concern, the shape and material of the rubber sheet attached to the touch sensor has been improved.

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