Some customers may experience that the door locks may not operate using the touch sensor on the outer door...

Bulletin number

09-017-20-3701

Component

Electrical system

Summary

Some customers may experience that the door locks may not operate using the touch sensor on the outer door handle while parked in a parking space surrounded by concrete walls, but will operate when using the remote transmitter. This concern may be caused by refraction and/or diffraction of the signal used for the advanced keyless entry system by the steel reinforcement bars in the concrete walls. As a result, the signal will resemble a theft attempt (known as a Relay Attack) and the anti-theft function of the advanced keyless entry system will prohibit door lock operation. To eliminate this concern, the LF control unit software has been modified to reduce the improper detection of the theft attempt.

Owners of these vehicles have filed 19 complaints in the electrical category.