Customers may report poor sound quality when receiving or making a hands-free phone call using Apple Car...

Bulletin number

TSB-20-54-002

Component

Electrical system

Summary

Customers may report poor sound quality when receiving or making a hands-free phone call using Apple Car Play with the Smartphone Link Display Audio built by JVC Kenwood. Voice quality may get worse and become muffled, making it hard for both parties to hear and understand each other. This may be due to an improper parameter setting for echo and noise processing. A software update is now available to address this condition. This TSB instructs dealers how to update the Smartphone Link Display Audio in the affected vehicles listed.

Owners of these vehicles have filed 28 complaints in the electrical category.