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May 11, 2020 Service bulletin

Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12

Mazda technical service bulletin SA-051-20 for 2017-2020 Mazda CX-5.

Bulletin number
SA-051-20
Component
Visibility: windshield
Summary
Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfunction. This may be caused by water contamination/corrosion at electrical connector C-04 due to: Windshield tint installation: Windshield tint installed to block UV light. The water used during the installation of the tint may run down behind the dashboard. Carefully inspect the windshield to see if window tint has been installed or not. Some window tint film appears clear and is for UV light only. Windshield repair/replacement: Poor windshield sealing during installation can cause an internal water leak. Water may run down behind the dashboard.

Owners of these vehicles have filed 33 complaints in the visibility category.

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