CSP06 - 2019 MAZDA3 module update for connected services

Bulletin number

CSP06

Component

Electrical system: software

Summary

CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES: On July 6, this campaign was temporarily suspended due to software programming concerns. The concern was identified and the fix has been implemented in MDARS and validated by several dealerships on July 15. Effective immediately the CSP06 campaign is re-activated, and all affected VINs will show as open in the Warranty Vehicle Inquiry screen located in eMDCS. Please repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP. Please have your Service Advisors and BDC employees review the customer communication from Marketing “Service Advisors and BDC Employees” and share this specific information with the customer after the vehicle has been updated under CSP (06).

Owners of these vehicles have filed 11 complaints in the electrical category.