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September 21, 2020 Service bulletin

The infotainment screen displays a warning message "A program cannot be read

Mazda technical service bulletin SA-068-20 for 2010-2012 Mazda CX-9.

Bulletin number
SA-068-20
Component
Equipment adaptive/mobility
Summary
The infotainment screen displays a warning message "A program cannot be read. Please consult to a dealer" after battery replacement.  KAM reset does not correct the concern.  The navigation map disc cannot be ejected.  The Diagnostic Mode cannot be entered.

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