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November 30, 2020 Service bulletin

Telematics control unit reset after automatic collision notification service information

Infiniti technical service bulletin ITB20-026 for 2020-2021 Infiniti Q50, 2020-2021 Infiniti QX50 and 2020-2021 Infiniti QX80 and others.

Bulletin number
ITB20-026
Component
Electrical system
Summary
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled. The TCU must be reset to re-enable the automatic collision notification function. This bulletin describes how to reset the TCU after an automatic collision notification has been performed.

Owners of these vehicles have filed 12 complaints in the electrical category.

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