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December 18, 2020 Service bulletin

Some 2020 Aviator/Navigator vehicles may exhibit the inability to unlock the doors using the remote...

Lincoln technical service bulletin SSM 49410 for 2020 Lincoln Navigator and 2020 Lincoln Aviator.

Bulletin number
SSM 49410
Component
Structure: body: door
Summary
Some 2020 Aviator/Navigator vehicles may exhibit the inability to unlock the doors using the remote keyless entry (RKE) transmitter, Lincoln Way App, and the passive entry system door handles. The door keypad and the mechanical key will be the only option to unlock the vehicle when this concern is present. In addition to the inability to unlock the vehicle, the vehicle may also exhibit a no crank/no start symptom. To address this condition, reprogram the body control module (BCM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 8 complaints in the body category.

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