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December 18, 2020 Service bulletin

Inaccurate instrument panel cluster (IPC) navigation ETA that conflicts with the navigation ETA in the...

Lincoln technical service bulletin SSM 49412 for 2019-2020 Lincoln MKX and 2019-2020 Lincoln Nautilus.

Bulletin number
SSM 49412
Component
Electrical system
Summary
Some 2019-2020 Nautilus vehicles may exhibit an inaccurate instrument panel cluster (IPC) navigation ETA that conflicts with the navigation ETA in the SYNC display center stack. This may be due to the software in the IPC. To correct the condition, reprogram the IPC using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 10849 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 33 complaints in the electrical category.

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