This is a Technical Journal: This journal is re-written in its entirety

Bulletin number

TJ33358.7.0-2020

Component

Power train

Summary

This is a Technical Journal: This journal is re-written in its entirety. The ERAD (Electrical Rear Axle Drive) consists of two main parts, a transmission and an electrical motor. To determine if the transmission or the complete ERAD needs to be exchanged follow instructions under "Service". Instructional film is included as attachment, mp4. The repair method is included as attachment, pdf. Service: If the customer is driving in electric mode and experiences noise from the rear that increase with vehicle speed (that corresponds to the electrical motor speed) it is an electrical motor issue. In this case the complete ERAD is to be exchanged. No DTC(s) are set for this issue. If the customer experiences hesitation when the electrical motor should be engaged or no electrical motor engagement at all, the transmission part needs to be exchanged. This fault results in Clutch DTC(s) as indicated in the list, and a message in DIM (Driver Information Module) "Hybrid system failure, Service required". ERAD transmission is ordered according to normal routines. ERAD transmission Part No. 32240142.

Owners of these vehicles have filed 11 complaints in the transmission category.