Telematics (IVC) service information

Bulletin number

ITB19-029a

Component

Electrical system

Summary

TELEMATICS (IVC) SERVICE INFORMATION See ITB12-011 for models built before those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti InTouch Services™ subscription the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles.  A table has been provided on the next page that lists the model and year-specific steps required to successfully configure a TCU after it has been replaced.  A check OFF sheet has been provided on page 11 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

Owners of these vehicles have filed 12 complaints in the electrical category.