Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34....

Bulletin number

08-017-21

Component

Electrical system

Summary

Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following: Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen). Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth® device. When vehicle is first started the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-Y7 on JL vehicles only). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or AndroidAuto,® Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. PIN clear and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. The radio screen shows messages ?Software Update? or ?Reinsert USB Device? and displays that screen in a continuous loop.

Owners of these vehicles have filed 1,060 complaints in the electrical category.