Service Update
Cadillac technical service bulletin N202316130 for 2021 Cadillac Escalade ESV and 2021 Cadillac Escalade Na.
- Bulletin number
- N202316130
- Component
- Equipment: other: owners/service/other manual
- Summary
- Service Update - Certain 2021 model year Cadillac Escalade and Escalade ESV vehicles, equipped with the Cadillac User Experience infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as expected. This results in the secondary call being 10 db below requirement. Dealers will reprogram the radio with the latest calibrations.
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