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April 9, 2021 Service bulletin

Display audio 2.0 value software update for wireless carplay improvement

Kia technical service bulletin TSB_ELE229_R3 for 2021 Kia Sorento, 2021 Kia K5 and 2021 Kia Sorento Hybrid.

Bulletin number
TSB_ELE229_R3
Component
Electrical system
Summary
TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE FOR WIRELESS CARPLAY IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the head unit software on some 2021MY K5 (DL3a), Sorento (MQ4a), and Sorento Hybrid (MQ4 HEV) vehicles equipped with a Display Audio 2.0 Value head unit, which may exhibit a wireless CarPlay connectivity issue with Apple phones running iOS14 software version.

Owners of these vehicles have filed 103 complaints in the electrical category.

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