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April 22, 2021 Service bulletin

The outer mounting screw of the sound bar is secured in only a layer of 3.4mm panel

Triple E technical service bulletin CA#9925 for 2021 Triple E Unity and 2020 Unity U24RL.

Bulletin number
CA#9925
Component
Equipment
Summary
The outer mounting screw of the sound bar is secured in only a layer of 3.4mm panel. This makes the sound bar securement vulnerable to fall off the wall when downward pressure is applied or during excessive travel movement to the sound bar. A plywood block will be installed, using a longer screw, in the wall cavity behind the area of the sound bar mounting bracket. A SOP04787 will be provided for instructions on how to install the repair kit. The kit consists of 1 plywood block & 2 - #8 - 1" pan head screws. The repair kit & SOP will be sent out to dealers & retail owners with 2020 & 2021 Unity U24RL model.

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