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January 1, 2014 Service bulletin

Steering Wheel Radio Controls Erratic Operation Condition/Concern Some customers may comment that when...

Cadillac technical service bulletin PI1163 for 2013 Cadillac SRX, 2013 Cadillac Ats and 2013 Cadillac XTS.

Bulletin number
PI1163
Component
Steering: steering control module
Summary
Steering Wheel Radio Controls Erratic Operation Condition/Concern Some customers may comment that when changing radio presets up on the steering wheel controls, then adjusting the volume down/up, then proceeding to change the radio presets up, the next preset actually goes down. This only occurs when making a volume change in between changing radio presets. This may be caused by a software anomaly. Recommendation/Instructions An updated software calibration has been released to address the above conditions.

Owners of these vehicles have filed 36 complaints in the steering category.

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