Telematics Reprogram Dealer Inventory Dealer Announcement Nissan is conducting a quality action to update...

Bulletin number

PM979 2021 Kicks

Component

Electrical system

Summary

Telematics Reprogram Dealer Inventory Dealer Announcement Nissan is conducting a quality action to update the Telematics (Audio Control Unit) software on 418 specific model year 2021 Nissan Kicks (P15) due to a program logic concern. The telematics vehicle message features for Breakdown Call, Over the Air (OTA) and Remote Data Wipe may be inoperative. Affected vehicles are not subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. What Dealers Should Do PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PM979 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to update the Audio Control Unit software on any vehicles affected by this quality action. 3. The service department should submit the applicable warranty claim for the action performed to close the campaign on Service Comm and release the vehicle. Dealer Responsibility It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.

Owners of these vehicles have filed 12 complaints in the electrical category.