Maintenance Schedules Owner’s Manual Addendum Voluntary Service Campaign Campaign Summary INFINITI is...

Bulletin number

PC792 2021 QX50

Component

Service brakes

Summary

Maintenance Schedules Owner’s Manual Addendum Voluntary Service Campaign Campaign Summary INFINITI is providing owners of approximately 7,570 MY2021 INFINITI QX50 (J55) vehicles with a supplemental Owner’s Manual addendum booklet. INFINITI discovered the Owner’s Manual “Maintenance Schedules” section did not include ‘Replace brake fluid’ in the 30,000 miles/(48,000 km)/48 months service interval section. Clients will be asked to place the supplemental Owner’s Manual addendum booklet, which includes the updated maintenance schedule, inside the glove box. What Retailers Should Do • Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC792 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information • SERVICE COMM will only be active for vehicles in new vehicle retailer inventory. • If a retailer receives a supplemental Owner’s Manual addendum booklet for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner’s manual addendum to the current owner or add the addendum to the glove box of any affected vehicle they currently control.  Owner’s Manual addendum booklets will be sent directly to affected retailers via United States Postal Service (USPS). They should arrive at retailers no later than March 29, 2021.  Additional addendums may be obtained, as needed, via the INFINITI Marketing Material Ordering site located under Dealer Operations in NNAnet beginning April 19, 2021. • Clients receiving this addendum booklet have been advised to insert this booklet into their glove box.

Owners of these vehicles have filed 4 complaints in the brakes category.