If you confirm

Bulletin number

NTB12097A

Component

Electrical system

Summary

IF YOU CONFIRM The customer states one or more of the following is occurring: -- While tuned to an XM® satellite radio channel, "Loading" displays on the screen while driving in a clear signal area with no overhead obstructions. > No sound is output from the speakers while this occurs. > All other audio modes (AM/FM/CD/AUX) work properly. > The "Loading" message goes away and sound returns when the ignition is cycled OFF and back ON. NOTE: This incident, if it should occur, may be intermittent. -- With a device connected via USB, issues are experienced when switching audio modes. For example, a blank screen may appear when switching from CD mode to iPod mode. -- While using Pandora mode, display and/or counter issues are experienced. For example, album art may be missing and/or the counter may stay at zero or not update. NOTE: - The Pandora App must be open and running on the device and connected via USB to use Pandora mode. - The iPod mode will not be available when the Pandora App is open and running on the device. Turn off the Pandora App to access iPod mode. ACTION Install the software update per the Service Procedure in this bulletin. See this bulletin for further detail.

Owners of these vehicles have filed 159 complaints in the electrical category.