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September 3, 2013 Service bulletin

Service information

Infiniti technical service bulletin ITB07047D for 2009, 2011 Infiniti G37, 2014 Infiniti Q50 and 2014 Infiniti QX50 and others.

Bulletin number
ITB07047D
Component
Structure
Summary
SERVICE INFORMATION Scratch Shield is a scratch-resistant clear coat which "heals" by itself when the vehicle gets a small scratch in the clear coat. If the scratch reaches the color base coat, however, it will not "heal". Scratch Shield was implemented for the first time in the U.S. with the 2008 EX35. NOTE: Scratch Shield is applied to body panels and fasicas only. Scratch Shield Label Vehicles equipped with Scratch Shield have a label (see Figure 1) which is typically located underneath the hood. Vehicles that DO NOT have the Scratch Shield label shown in Figure 1 are not equipped with Scratch Shield. See this bulletin for further detail.

Owners of these vehicles have filed 21 complaints in the body category.

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