Wireless Apple CarPlay® Update Voluntary Service Campaign Campaign Summary INFINITI is conducting a Client...

Bulletin number

PC839 2020-21 Q5

Component

Electrical system

Summary

Wireless Apple CarPlay® Update Voluntary Service Campaign Campaign Summary INFINITI is conducting a Client Service Initiative to provide a free Infotainment software update, which includes Wireless Apple CarPlay® until March 31, 2022. The update will bring the vehicle’s software to current production level, improve system overall performance, and enable you to use Apple CarPlay® wirelessly! For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features & FAQs INFINITI’s InTouch system is designed to improve the driving experience. Your vehicle is already equipped with Apple CarPlay® to enhance your iPhone user experience with iOS13 and later, but it currently requires a USB cord connection to your phone to use. The CarPlay® dashboard takes things you want to do with your iPhone while driving and puts them right on the vehicle’s built-in display, eliminating the need to remove the iPhone from your pocket or bag. What Retailers Should Do 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC839  New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed, and use ITB21-022 to update the following software:  Enablement of Wireless Apple CarPlay®  Stability improvements and “bug” fixes 3. Retailers should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.

Owners of these vehicles have filed 12 complaints in the electrical category.