Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE October 18, 2021 Please discard earlier...

Bulletin number

REV 1 - PC839 20

Component

Electrical system

Summary

Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE October 18, 2021 Please discard earlier versions of this bulletin. The announcement from October 6, 2021 has been updated to highlight the following important information:  Retailers should ensure they are using the most recent version of the CONSULT III operating system.  Ensure that the technician has configured the audio/IT unit as instructed beginning with step 27 of the Technical Service Bulletin (TSB).  Retailers should assist every customer with (1) removing ALL paired phones,(2) pairing their phone with the vehicle again before they leave the dealership, and (3) verifying Wireless CarPlay is working for iPhone users (See page 2 of this announcement)  Ensure that YES is selected on the vehicle when prompted to deactivate Wi-Fi to use Wireless CarPlay (provide owners a copy of the instructions on page 6 of this announcement) Notify owners that some vehicles may have initial location accuracy concerns after the software update. This is not a unique issue for INFINITI and will self-correct within a few days.(see page 7) Please print a copy of the phone pairing instructions (page 6) for the owner to use with pairing other phones back to their vehicle.

Owners of these vehicles have filed 12 complaints in the electrical category.