Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may be...

Bulletin number

RCA-78-22-003-1

Component

Electrical system

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may be experiencing impaired telematic functionality due to lack of connectivity. Symptoms may include loss of GPS navigation, cellular connection, certain driver-activated assist functions and SOS connectivity. If these features are deactivated due to lost connectivity, the driver will receive “feature unavailable” alerts or other warnings on the vehicle’s center display. Rivian is launching this campaign for customer satisfaction and to improve the quality of Rivian vehicles.

Owners of these vehicles have filed 9 complaints in the electrical category.