Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have...

Bulletin number

RCA-18-22-001-1

Component

Suspension

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built without the damper reinforcement plate on top of the front damper. Without the damper reinforcement plate, the suspension loads may damage the shock tower over time. A damaged shock tower may result in additional suspension travel, a reduction in suspension stiffness, and abnormal noise noticeable to the customer. Rivian will inspect all affected vehicles. If a vehicle is found without a damper reinforcement plate, a new part will be installed. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Owners of these vehicles have filed 17 complaints in the suspension category.