Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to the address...

Bulletin number

14064 JK5

Component

Back over prevention: software

Summary

Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to the address card for the affected VIN. The software controlling the IMA battery on your vehicle incorrectly maintains the battery and, over time, the battery develops a memory effect that appears as a reduction in battery capacity. If the software is not updated, it is likely that the vehicle may set a code falsely indicating a deteriorat on of the battery pack, or the battery level gauge may suddenly drop to empty and start charging unnecessarily.

Owners of these vehicles have filed 3 complaints in the driver assistance category.