Audio Amplifier Retailer Announcement INFINITI is conducting a quality action on 18 specific 2022 QX60...

Bulletin number

PC870 2022 QX60

Component

Electrical system

Summary

Audio Amplifier Retailer Announcement INFINITI is conducting a quality action on 18 specific 2022 QX60 (L51) vehicles to inspect the Audio Amplifier and, if necessary, reprogram or replace the audio amplifier. Due to an internal software concern, the audio amplifier may stop producing sound. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. What Retailers Should Do PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PC870 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action. 3. The service department should submit the applicable warranty claim for the action performed so the campaign can be closed on Service Comm. Retailer Responsibility It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.

Owners of these vehicles have filed 5 complaints in the electrical category.