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June 3, 2022 Service bulletin

As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected...

Mercedes-Benz technical service bulletin LI82.85-N-074919 for 2019-2022 Mercedes-Benz Metris.

Bulletin number
LI82.85-N-074919
Component
Electrical system
Summary
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigation (RD) control unit (N87/15) software 2. Apple iOS software status Remedy 1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest software status. 2. Update software of customer smartphone to current iOS version.

Owners of these vehicles have filed 3 complaints in the electrical category.

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