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June 6, 2022 Service bulletin

Some vehicles may exhibit the following malfunctions

Mazda technical service bulletin 09-003-22a for 2017-2020 Mazda CX-5.

Bulletin number
09-003-22a
Component
Structure
Summary
Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. - The map on the center display may scroll by itself without operating the map (ghost touch). The thermal expansion and contraction of the touch panel may cause a deformation. Loosening of the touch panel resulting in increased wire resistance may be causing the map malfunction. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

Owners of these vehicles have filed 37 complaints in the body category.

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