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August 19, 2021 Service bulletin

Third Row Headrest Fails To Fold Down

Jeep technical service bulletin 23-027-21 for 2021 Jeep Grand Cherokee.

Bulletin number
23-027-21
Component
Equipment
Summary
Third Row Headrest Fails To Fold Down This bulletin involves inspecting both the left and right third row headrests and if necessary, re-seating the horseshoe cable clip(s). The customer may describe the following: Both the left and or right, third row headrest(s) will not fold and the load floor cannot be used.The headrests will not fold when pressing the radio screen soft button, or using the manual fold handle.

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