Campaign bulletin

Bulletin number

PC924 2023 QX60

Component

Back over prevention

Summary

CAMPAIGN BULLETIN Sonar Sensor Replacement Retailer Announcement INFINITI is now escalating the temporary hold on 42 specific 2023 INFINITI QX60 vehicles identified in Service Comm to a retailer inventory quality action to replace the four front and four rear sonar sensors. Due to a supplier issue, which has since been corrected, certain vehicles were manufactured and shipped with sonar sensors that could potentially provide the driver with a false alert. Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. What Retailers Should Do PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History – Open Campaigns I.D. PC924 • New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Please do not drive, loan, rent, sell or trade the specific vehicles in retailer inventory subject to this quality hold. 3. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 4. Parts are on restriction and can be ordered via DBS. 5. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle.

Owners of these vehicles have filed 4 complaints in the driver assistance category.