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November 21, 2022 Service bulletin

Malfunction where the touch screen operates by itself (ghost touch)

Mazda technical service bulletin 09-021-22a for 2016-2018 Mazda MAZDA6.

Bulletin number
09-021-22a
Component
Electrical system
Summary
Some vehicles may exhibit a malfunction where the touch screen operates by itself (ghost touch). An example ghost touch would be the map on the center display scrolls without touching it. This is caused by heat expansion and contraction of the center display deforming and loosening the touch panel, resulting in an increased wire resistance (As a result, DTC B108E:04 may be stored). To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

Owners of these vehicles have filed 35 complaints in the electrical category.

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