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November 22, 2022 Service bulletin

3G telematics hardware deactivation service information

Nissan technical service bulletin NTB22-100 for 2016-2017 Nissan Altima, 2016-2017 Nissan Rogue and 2017 Nissan Pathfinder and others.

Bulletin number
NTB22-100
Component
Electrical system
Summary
3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&T’s 3G network connection, including Nissan Group, have had connectivity services affected. NissanConnect® Services are no longer available on the APPLIED VEHICLES listed above.

Owners of these vehicles have filed 695 complaints in the electrical category.

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