Flash: Telematics Box Module (TBM) Updates This bulletin involves updating the TBM with the latest software

Bulletin number

0818322

Component

Electrical system

Summary

Flash: Telematics Box Module (TBM) Updates This bulletin involves updating the TBM with the latest software. Customers may experience the following: Message displayed on the radio screen, "Uconnect Box requires service. Pleasevisit an authorized dealer.", with no active or stored Diagnostic Trouble Codes (DTCs) set by TBM or Occupant Restraint Controller (ORC).Error MessageUconnect box ?requires service? message can be triggered by different reasons. For an issueon a new vehicle recently switched to customer mode, please follow the New Vehicle Preparation procedure to resolve Uconnect box requireservice message. Always fix TBM / ORC DTC issues first. If the issue could not be fixed, then reflash the TBM software. Mobile app remote start or remote lock/unlock works improperly. Mobile apps in vehicle data missing: fuel level, tire pressure, odometerand oil life. Vehicle Health Report data missing in email. Remote operation inoperative. Wi-Fi unavailable. Issues logging in and enabling Wi-Fi. SOS calls unavailable.

Owners of these vehicles have filed 115 complaints in the electrical category.