Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles

Bulletin number

RCA-78-22-015-1

Component

Seats

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles. On these vehicles, the automatic adjustment of the steering wheel and seats to the customer’s preferred positions may become disabled due to a system incompatibility with a recent software update. Under this condition customers may need to position their steering wheel and seat manually. If the automatic adjustment functionality is lost, the driver will receive a notification on the center display indicating that the automatic seat and steering adjustment features are not available. Rivian will re-enable the automatic adjustment functionality through a software recalibration. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Owners of these vehicles have filed 5 complaints in the seats category.