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January 5, 2023 Service bulletin

Radio Over The Air R17.98 or R17.99 Updating to 26.17 Software Version Voice Recognition (VR) inoperative

Jeep technical service bulletin 08-002-23 for 2022 Jeep Compass.

Bulletin number
08-002-23
Component
Electrical system
Summary
Radio Over The Air R17.98 or R17.99 Updating to 26.17 Software Version Voice Recognition (VR) inoperative. Phone browse seek inoperative. Profile screen crashes. Radio display inoperative (rear view camera still operable). Overlapping media icons. Keyboard not working properly in Arabic. Unable to add new widgets pages when set to Arabic language. Radio operation system notification shown. End call popup inoperative. Drop in volume levels. Phone Repetition in cluster inoperative. Black screen (rear view camera still operable). Media sources not displayed. Autoplay inoperative when device is connected via USB. Radio reset (rear view camera still operable). Navigation page blank. Incorrect 9Vehicle in Motion9 HMI message displayed. Text overlap with media source favorites. Keyboard remains on. Notification menu not displayed. Status bar blank. No audio from media source. Wireless Android AutoT and CarPlayT inoperative. Phone contact name misaligned. Incorrect POI navigation routing. Media source text misaligned. Radio favorites inoperative. Vehicle menu not accessible with Ignition on. Screen turns off during ?Assist Call? (rear view camera still operable). Phone call does not transfer at ignition off. SXMT radio inoperative. Radio off setting malfunctioning. Memory seat recall missing. Climate settings not matching hardkeys. Media sources will not change. Two media sources highlighted. Wi-Fi Hotspot inoperative. Unable to delete user profile. Missing Uconnect phone contacts. Uconnect phone inoperative. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R17.98 or R17.99 to R26.17.

Owners of these vehicles have filed 105 complaints in the electrical category.

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