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February 9, 2023 Service bulletin

Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out

Mazda technical service bulletin 09-011-23 for 2019-2020 Mazda CX-5 and 2019-2020 Mazda CX-9.

Bulletin number
09-011-23
Component
Visibility: power window devices and controls
Summary
Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. NOTE: This concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This concern may be caused by the following: The space between the mirror frame and the inner base may be too tight to allow for proper movement. Due to insufficient water tightness, water enters the electric fold-in unit and results in corrosion damage. The friction around the folding mechanism shaft may become increased.

Owners of these vehicles have filed 18 complaints in the visibility category.

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