Vehicle will not start and dtcs P31E7 and P0AA6 stored in EV/HEV control module if you confirm

Bulletin number

NTB23-024

Component

Electrical system

Summary

VEHICLE WILL NOT START AND DTCS P31E7 AND P0AA6 STORED IN EV/HEV CONTROL MODULE IF YOU CONFIRM The vehicle does not start, AND DTCs P31E7 (RESTART INHIBITION) and P0AA6 (HV BATTERY VOLTAGE SYSTEM ISOLATION) are stored in the EV/HEV Control Module. ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Perform ESM diagnosis for DTCs P31E7 or P0AA6 to determine if a Li-Ion battery module triggered the DTCs.  If a Li-Ion battery module did not trigger the DTCs, this bulletin does not apply. Refer to ASIST for further diagnosis. 2. Inspect the Li-Ion battery module for a bent retention plate. 3. Replace the Li-Ion battery module, if applicable.

Owners of these vehicles have filed 398 complaints in the electrical category.