Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1T and R1S vehicles

Bulletin number

RCA-10-23-002-1

Component

Steering

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1T and R1S vehicles. On these vehicles, the steering wheel may not be properly aligned to the steering rack. This condition is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will inspect the steering wheel alignment and, if necessary, realign the components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Owners of these vehicles have filed 15 complaints in the steering category.