EZ Flex Seat Owner’s Manual Supplement Voluntary Service Campaign Campaign Summary INFINITI is providing...

Bulletin number

PC969 2022-23 QX

Component

Seats

Summary

EZ Flex Seat Owner’s Manual Supplement Voluntary Service Campaign Campaign Summary INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Owner’s Manual addendum. The 2022-2023 QX60 Owner’s Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Owner’s Manual that came with their vehicle. What Retailers Should Do 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC969 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information • SERVICE COMM will only be active for vehicles in retailer new vehicle inventory. 2. If a retailer receives a supplemental Owner’s Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner’s manual supplement to the current owner or add the supplement addendum to the glove box of any affected vehicle they currently control. 3. Clients receiving this Owner’s Manual supplement have been advised to place it inside the Owner’s Manual that came with their vehicle.

Owners of these vehicles have filed 2 complaints in the seats category.