Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY...
Mercedes-Benz technical service bulletin NCU-2023040015 for 2023 Mercedes-Benz EQS 450, 2023 Mercedes-Benz EQS 580 and 2023 Mercedes-Benz AMG Eqs and others.
- Bulletin number
- NCU-2023040015
- Component
- Unknown or other
- Summary
- Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 EQS (296 platform) vehicles, limited or no customer-ready operating instructions and supplemental content were provided with the vehicle; furthermore, only a partially customer-ready Digital Owner's Manual was flashed on the head unit. As a result, customers may receive operating instructions that are not suitable for their market and/or are not in their language. Additionally, there may be missing function descriptions, and technical and safety information that are not user-friendly, which may lead to customer complaints. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealership will provide a hardcopy of the Owner’s manual update the Digital Owner's Manual.
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