Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY...

Bulletin number

NCU-2023070020

Component

Electrical system

Summary

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry. The software updates will include, but are not limited to, increased system robustness, increased augmented reality camera quality, implementation of the Zync-App for video streaming via the head unit, and implementation of Dolby Atmos for an improved audio experience. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control units.

Owners of these vehicles have filed 27 complaints in the electrical category.