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August 1, 2023 Service bulletin

Some customers may complain about a surging at low speeds and during acceleration

Mazda technical service bulletin 05-004-23 for 2019-2020 Mazda MAZDA3 and 2018-2020 Mazda CX-5.

Bulletin number
05-004-23
Component
Engine and engine cooling
Summary
Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctuation and the torsional resonance in the torque converter. To correct this concern, the PCM software has been modified to reduce the torque fluctuation.

Owners of these vehicles have filed 352 complaints in the engine category.

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