Airbag Control Unit Reprogram Voluntary Service Campaign Dealer Announcement Nissan is conducting a...

Bulletin number

PC977 2020-2023

Component

Air bags

Summary

Airbag Control Unit Reprogram Voluntary Service Campaign Dealer Announcement Nissan is conducting a service campaign on certain specific MY2020-2023 Nissan Titan vehicles identified in Service Comm and National Service History – Open Campaigns to improve performance in certain airbag deployment scenarios. Dealers will inspect, and if necessary, reprogram the Airbag Control Unit. What Dealers Should Do 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History – Open Campaigns I.D. PC977 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate that the reprogram is available. 3. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle to the customer.

Owners of these vehicles have filed 3 complaints in the airbags category.