October 5, 2023 Service bulletin

AVN 5.0 wide non-responsive radio icon (AM, FM, sxm) (SA550)

Kia technical service bulletin TSB_ELE316 for 2023 Kia Sorento.

Bulletin number: TSB_ELE316
Component: Electrical system
Summary: TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA550) - This bulletin provides information to update the software on 5th Generation AVN wide on some 2023MY Sorento (MQ4a) vehicles produced from December 02, 2022 through July 19, 2023 to improve a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.

Owners of these vehicles have filed 40 complaints in the electrical category.

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