Customer states that the vehicle's engine will turn off when coming to a stop in ECO Stop/Start mode, and...

Bulletin number

LI07.10-P-077327

Component

Power train

Summary

Customer states that the vehicle's engine will turn off when coming to a stop in ECO Stop/Start mode, and will not restart. Software version Update software to latest version. This will include software numbers: 1769022203 1769023903 If this software is not present, the vehicle may already be updated with the newer software variant. In this case, check the vehicle's software history in VeDoc to confirm the newer software variant was previously installed. If the customer reports the complaint and the newer software is installed, open a TIPS case and reference this LI. If the customer reports the complaint and the newer software is not installed, update the ME to the latest software. Clear the codes and road test the vehicle in comfort mode with ECO start/stop enabled for at least 50 miles. The drive should be on normal surface streets (no steady-state cruising on the highway) and should include several complete stops and ECO start/stop events. If the complaint is no longer present, release the vehicle. If the complaint reoccurs, open a TIPS case with your results and reference this LI.

Owners of these vehicles have filed 9 complaints in the transmission category.